FAQ Editor
Contents
Calpendo provides two ways to provide help for the users specific to your facility. Firstly, it is possible to create your own documentation and add links to them on the menu. See Menu Editor for guidance on how to configure the menus. The alternative is to configure the Frequently Asked Questions page.
Do this with the FAQ Editor, which is by default on the menu as Admin-->FAQ Editor. This allows the creation of questions with answers, and the ability to assign them to categories. The categories provide a way to group the questions and answers. This is a way to make sure the users know who to contact in case of particular problems.
FAQ have the following properties:
Property |
Description |
|---|---|
Category |
The category to place the FAQ under |
Question |
The question part to the FAQ |
Sort Order |
The order this question appears in its category |
Answer |
The answer to the FAQ. See below for more information on how answers may be created. |
Category has the following properties:
Property |
Description |
|---|---|
Name |
The name of the category. |
Sort Order |
The order this category will appear in the FAQ page. |
For more information on how the FAQ Editor works read the chapter on Configuring Types and Groups as the FAQ Editor works in a similar way.
The answers provided can contain HTML. As an example of the sort of HTML used to control the way your FAQs look, here's a sample HTML answer:
This is the first paragraph.
Empty lines make no difference - it all appears in the same paragraph, and line breaks can be anywhere without changing how it actually looks. But if you insert an HTML line break using the right<br>tag, then you get a new line. You can also use a new paragraph tag like this: <p>This will start a new line and leave space as well.<p>
For bullet points, you need an "unordered list" (ul), with "list items" (li), like this: <ul> <li> first item <li> second item <li> third item. </ul>
For numbered sections, use an "ordered list" (ol) with list items: <ol> <li> first item <li> second item <li> third item. </ol>
If you want a section that's indented a bit, then there are various ways to do that in HTML. One option is to create a div with styling that gives it a margin:
<div style='margin-left:50px;'> This is some indented text. If you make it very long, you should see that the line will wrap around the way you'd expect it to, with each line continuing to be indented. You will need to make sure your web browser is narrow enough to show how this wraps onto other lines. </div>
You can put some <b>text in bold</b> and some other <em>text can be emphasized</em>, which usually means italics. You can choose <span style='color:white; background-color: lightGreen;'> colours as well </span>.
You can provide a <a href='http://www.calpendo.com'>link to other web sites</a> if you want to. You could even use some other HTML editor and copy the HTML in here if you want. <p> If you want a horizontal line, then think "horizontal rule" (hr) like this: <hr> If you want to include less than (<) or greater than (>) signs or the ampersand (&), you need to use special codes. |
and this is the way that it looks:
