Configuring Services and Service Providers
Contents
Service Providers and Services are configured in the Service Manager which is, by default, available on the menu as Admin-->Service Manager.
Service Providers
Service Providers have a name and a parent, this allows a hierarchy of Service Providers to be created.
Also once a Service Provider is created the child Service Providers can be created directly using the Create button in the Children tab.
Service Orders
Service Orders are created in the Bakery by creating a Biskit Type which inherits from the Service Order Biskit Type, and has all the properties defined to create the Service Order and monitor it. Create one Service Order Biskit Type for each type of Service that will be required.
Services
When you configure a Service you get the following pop up:
Services have at least the following properties:
Property |
Description |
|---|---|
Name |
This is the name of the service. It can be anything required, except that it should be unique and it is better if the name is not very long so that its display doesn't take up much space. |
Location |
It is not necessary to set the location of a service, but there are many services, it may help to specify the location of each. The location can be used with Permissions and Workflows. |
Provider |
The name of the service provider. |
Project Required |
There are three possible values: 1.Project Not Required, 2.Any Project Required, 3.Authorised Project Required. This allow a choice of whether a requester of this service must specify a project. Typically,there might be different types of services and projects are only required for some. Option three allows projects to book a service only if they have an entry for that service in their project service settings. |
Enabled |
Allows the service to be disabled/enabled. |
Description |
A full description of the service. |
Users |
Those users that will be emailed when an order is made for this service. |
User Groups |
Groups of users that will be emailed when an order is made for this service. |
Order Definition |
The Service Order Biskit Type to be used to make an order for this service. This allows the administrator to set up different properties to be input for each service that could be ordered. |
Booking Properties |
These properties allow the administrator to specify the resource(s) that will be used to fulfill the service. |